SHIPPING & RETURN POLICY
If the item you ordered is in stock or just needs finishing we will arrange shipping within 2-6 working days.
All products will be shipped from Taiwan. Please contact us if you would like to know the exact shipping schedule of your order and we will be happy to assist.
Items listed ‘make to order’ will take anything between 2-4 weeks to complete, depending on the complexity of the piece you have chosen. We will keep you updated about expected delivery times in e-mail.
If you have requested an exchange we will only be able to ship your exchanged goods once we have received the returned item(s). You will be charged for any additional cost and any additional shipping, taxes and import duties. We only accept exchange item(s) purchased within 15 days.
We recommend that customers remove jewellery before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.